Terms & Conditions

1. Who you are contracting with

Emotional Hour is operated by Deona Cali ("the seller", "we", "us"). By creating an account or continuing to use the service, you agree to these terms and confirm you are of legal age in your country or have authority to bind the organisation you represent.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. The service

Emotional Hour is an emotional fitness training app offering daily check-ins, guided exercises, reports, an AI trainer, and optional live coaching sessions. We grant you a limited, non-exclusive, non-transferable right to use the service within your selected plan.

3. Acceptable use

You must not misuse the service, including:

• unlawful use of any kind;
• fraud, spam, or deceptive activity;
• infringing intellectual property rights;
• interfering with security, including malware, probing, or scraping;
• reverse engineering, reselling, or circumventing plan limits.

For AI features specifically: you may not use the AI trainer to generate illegal content, deepfakes, hate speech, or to attempt to bypass its safeguards. You are responsible for your inputs, for how you use the outputs, for verifying their accuracy, and for having the rights to any content you submit. AI outputs may be inaccurate and are not a substitute for professional advice (medical, psychological, legal, or financial). We may remove content, refuse outputs, or suspend accounts that violate these rules.

4. Your account

Keep your login credentials confidential — you are responsible for all activity under your account. Provide accurate information and keep it up to date.

5. Intellectual property

We retain all ownership of the service and its intellectual property, including software, exercises, documentation, and branding. You retain ownership of the content you submit; you grant us a limited licence to host and process it solely to provide the service. Rights holders may contact us to request removal of infringing content; repeated infringement leads to account termination.

6. Payments and subscriptions

Paid plans are billed monthly through Paddle. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms. Cancellation keeps your access until the end of the paid billing period. Plan upgrades take effect immediately with prorated billing; downgrades take effect at the next renewal. See our Refund Policy.

7. Service level

We work hard to keep the service available, but we do not guarantee uninterrupted or error-free performance. The service is provided "as is" and we disclaim all implied warranties (including merchantability and fitness for a particular purpose) to the fullest extent permitted by law.

8. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. When access ends, your check-in data may be deleted after a reasonable export window.

9. Liability

To the fullest extent permitted by law, our aggregate liability is capped at the fees you paid in the 12 months before the claim, and we exclude liability for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing in these terms limits liability for fraud, death, or personal injury where the law does not allow it.

10. General

These terms are governed by the laws of the seller's jurisdiction. We are not liable for failures caused by events beyond our reasonable control. You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. Questions: contact us through the app or at the email shown in your account.