Privacy Notice

1. Who we are

Emotional Hour is operated by Deona Cali, who is the data controller for the personal data described in this notice.

2. Data we collect and why

• Account data — name, email address, login credentials. Used to create and secure your account (legal basis: contract performance).
• Check-in data — the emotions, intensity, triggers, and notes you record. Used to provide the training service, reports, and AI trainer guidance (legal basis: contract performance).
• Support messages — booking requests and messages you send us. Used to respond and deliver coaching (legal basis: contract performance, legitimate interests).
• Usage and device data — basic telemetry, device identifiers, and IP address. Used for security, fraud prevention, and product improvement (legal basis: legitimate interests).

Payment data is collected and processed directly by Paddle as Merchant of Record; we do not store your card details.

3. Who we share data with

• Service providers and subprocessors: hosting, database, and analytics providers;
• Paddle, our Merchant of Record, for the sale of the product, subscription management, payments, tax compliance, and invoicing;
• Professional advisers (legal, accounting) where needed;
• Authorities where required by law.

4. Retention

We keep your data while your account is active and for a limited period afterwards where needed for legal or accounting purposes. Data is deleted or anonymised when no longer needed.

5. Your rights

Depending on your country, you may have the right to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent. You may also complain to your local data protection authority. To exercise any right, contact us through the app or your account email — we respond within one month.

6. Security

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your data.

7. Cookies

We use essential cookies and local storage to keep you signed in and remember your preferences. Paddle's checkout may set its own cookies for payment processing and fraud prevention.